Privacy Policy

Effective date: May 4, 2026
Policy URL: https://skycrm.io/privacy-policy/

1. Who we are and what this policy covers

SkyCRM (“we,” “us,” or “our”) is the developer and data controller responsible for the mobile application named “SkyCRM” (the “App”), including the Android version distributed through Google Play and any iOS version made available through the Apple App Store.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the SkyCRM App. This page is the privacy policy URL we provide in Google Play Console for the SkyCRM listing published under our developer account.

Contact (privacy): [email protected]
Website: https://skycrm.io/

2. Scope

This policy applies to personal data processed through the SkyCRM App on your device and in connection with our backend services that power the App. Our website, marketing pages, or other products may have additional notices; where they differ, the notice specific to that product applies.

3. Information we collect

3.1 Account and authentication

Information you provide or that is generated when you sign in, such as email address, name, role, user identifiers, authentication tokens, and similar data needed to operate your account and connect the App to your organization’s SkyCRM environment.

3.2 Content and CRM data you create in the App

Messages, files, images, audio, video, PDFs, metadata, and other content you send, receive, or upload; customer or operational records; booking, calendar, branch/location, or other fields you submit, depending on features enabled for your account.

3.3 Device and technical data

Device model, operating system version, app version, network connectivity, language/locale, diagnostic logs, and similar technical information used to operate, secure, and improve the App.

3.4 Push notifications

A push notification token (for example, via Firebase Cloud Messaging) so we can deliver notifications you or your organization enable.

3.5 Analytics and crash reporting

Where enabled, we may use Google Firebase services such as Firebase Analytics and Firebase Crashlytics to collect aggregated or pseudonymous usage and crash data to understand stability and improve the product.

3.6 Permissions (only if you grant them)

Depending on your platform and the features you use, the App may request access to:

• Notifications — to show alerts for messages and operational events.
• Camera, photo library, and storage — to capture, select, send, download, or save media and files.
• Microphone — for audio or video features where available.
• Contacts — only if a feature explicitly saves information to your device contacts, and only after you approve the system permission.
• Biometric unlock / device credential — handled by your operating system to unlock the App; we do not receive raw biometric templates from the OS.

3.7 Other technologies

We may use local storage on your device (for example, secure storage or app preferences) to keep you signed in and to store settings.

4. How we use your information

We use the information above to:

• Provide, operate, maintain, and secure the SkyCRM App and related services.
• Authenticate users and enforce access controls.
• Deliver transactional and service-related notifications and in-app messaging where configured.
• Debug, monitor performance, prevent abuse and fraud, and improve features.
• Comply with applicable law, respond to lawful requests, and enforce our terms.

5. Legal bases (where applicable)

If laws such as the UK or EU GDPR apply, we may rely on one or more of the following: performance of a contract; legitimate interests (for example, securing and improving the service, unless overridden by your rights); consent (where required for specific processing such as certain optional permissions or marketing); and legal obligation.

6. How we share information

We may share information with:

• Service providers and subprocessors, including Google LLC and its affiliates for Firebase and related cloud infrastructure. See Google’s information at: https://firebase.google.com/support/privacy
• Your employer or organization, if the App is deployed for business use — administrators may access, export, or configure data according to their policies.
• Professional advisers (lawyers, auditors) where confidential and appropriate.
• Authorities or third parties when required by law or to protect rights, safety, and security.

We do not sell your personal information for money. If a jurisdiction defines “sale” or “sharing” more broadly (for example, certain U.S. state privacy laws), we will provide any legally required notices and choices separately where applicable.

7. International transfers

Your information may be processed in countries other than where you live, including where our servers or subprocessors are located. Where required by law, we implement appropriate safeguards for cross-border transfers.

8. Retention

We retain information for as long as necessary to provide the SkyCRM App, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention may also be governed by contracts with enterprise customers.

9. Security

We implement reasonable technical and organizational measures designed to protect personal information. No method of transmission or electronic storage is completely secure.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, data portability, and to withdraw consent where processing is based on consent. If your account is managed by an organization, some requests may need to be routed through your administrator.

To exercise rights, contact [email protected]. We may need to verify your identity before responding.

11. Children

The SkyCRM App is intended for business and professional use and is not directed at children. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us at [email protected] and we will take appropriate steps.

12. Third-party services and links

The App may allow you to open websites or third-party content. Those services have their own privacy practices; this policy does not apply to them.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version at https://skycrm.io/privacy-policy/ and revise the “Effective date” above. Where changes are material, we may provide additional notice through the App or by email where appropriate.

14. Contact

Developer / data controller: SkyCRM
Privacy contact: [email protected]
Website: https://skycrm.io/